TERMS OF SERVICE

  • Please be advised that we provide an arrival window of 15 minutes to allow us to deal with the unpredictability of traffic, parking and other surprises. If our team happens to be running late to your appointment, don’t worry we will notify you as soon as possible.

  • At Gold Coast Cleans, we are excited to unveil our exclusive Recurring Saver Plan, a thoughtfully crafted lock-in cleaning contract designed to balance affordability with exceptional service quality. This plan stands as a testament to our unwavering dedication to providing unmatched cleaning solutions, all while ensuring significant cost savings and added convenience for our esteemed clientele.

    Service Description: This agreement covers the provision of recurring weekly or fortnightly cleaning services for a locked-in period of your choosing. The specific dates for the service will be determined after the initial cleaning session, based on mutual agreement between Gold Coast Cleans and the Client.

    Pricing: The price for the cleaning services will be as advertised on Gold Coast Cleans' website at the time of signing this agreement. The advertised price is per service and will be charged at the conclusion of each weekly service for the entire period of service provision.

    Service Adequacy: Both parties acknowledge that the initial price is based on the information provided at the time of booking. If, upon the first service or at any subsequent time, it is agreed that the booked service is not adequate for the premises, Gold Coast Cleans reserves the right to adjust the price accordingly. Either party may also terminate the agreement under these circumstances, if it is determined that the service cannot be adequately adjusted to meet the premises' needs.

    Early Termination: If the Client chooses to cancel this agreement before the end of the agreed period, a penalty equivalent to 40% of the total sum owed for the remaining period will be applied and invoiced, unless such cancellation is waived by the directors of Gold Coast Cleans, special circumstances apply or Service Adequacy as outlined above.

    Online Offer: This service agreement is part of an online offer that applies to a 6 or 3 month total period only. At the conclusion of the agreed period, clients will be invited to join our recurring client list at our standard hourly rate.

    Payment Terms: Payment details and schedules will be provided to the Client following the agreement on service dates. Payments are due as specified in the payment schedule.

    Agreement to Terms: By selecting 'I Agree' to this form, the Client agrees to the terms of service as outlined above.

  • At Gold Coast Cleans, our top priority is providing exceptional cleaning services and ensuring customer satisfaction.

    To streamline our operations, we have implemented a cancellation fee policy. We kindly request a minimum notice of 5 days before the scheduled appointment to avoid a cancellation fee.

    Rescheduled cleans are exempt from this policy, unless there are three or more attempted rescheduled dates, in which case the cancellation fee will apply.

    We also want to assure you that the cancellation notice doesn't apply in exceptional circumstances or when waived by either the Managing Director, Director, or relevant operational manager of the business.

    We greatly appreciate your understanding, and for further information, please refer to our cancellation fee policy or contact our team.

    Our cancelation policy and all outlined above does not apply to any Recurring Saver Plans or online offers as stipulated. These plans have their own stand-alone terms regarding early termination.

    SEE OUR CANCELATION POLICY BY CLICKING HERE.

  • We accept Card and Cash. You will not need to pay for our service until the evening of your completed service.

  • Referral Program Terms and Conditions

    1. Overview

    The "Share the 40ve” referral program (the "Program") is intended to reward our valued clients for referring new clients to our services. Both the referrer ("you") and the referred friend ("Friend") will receive a $40 credit on their booking, pursuant to these Terms and Conditions.

    2. Eligibility

    • Participants must be at least 18 years of age.

    • An active account in good standing with our services is required to be eligible to refer friends and to receive credit.

    • Referred Friends must be new clients who have not previously booked with us.

    3. Referral Credit

    • You will receive a $40 credit toward your immediate next booking for each new client you successfully refer.

    • The Friend will receive a $40 discount on their first booking.

    • Credits are not transferable and may not be auctioned, traded, bartered, or sold.

    4. Definition of a Successfully Referred Client

    A "successfully referred client" refers to a new client who has been referred to our services by an existing client (the referrer) and has completed the following actions:

    • Booked for a service from Gold Coast Cleans using a referral, indicating a direct referral from the existing client.

    • Booked and completed their first service with us. The booking must be completed without cancellation. Before a referral credit will be applied to either party.

    • For the referral to be deemed successful, the referred new client's booking must not be cancelled and must comply with all our service terms.

    5. Credit Application and Redemption

    • Credits will be applied to your next invoice following a successful referral and cannot be accumulated for redemption at a later date.

    • There is no limit to the number of referrals and consequent credits you can earn.

    • The Program is valid from January 2024 to December 30, 2024.

    • Credits can only be applied towards bookings and are not redeemable for cash or any cash equivalent.

    6. General Conditions

    • The Program cannot be combined with other offers or promotions.

    • We reserve the right to modify, suspend, or terminate this Program at any time without prior notice, at our sole discretion.

    • Any misuse of the Program, as determined by us in our sole discretion, may result in the rescission of the referring client's referral credit and the referred person's promo code, as well as exclusion from this or future promotions.

    • Referral credits cannot be applied to previous bookings or used in conjunction with any other promotional codes or discounts.

    7. Privacy

    • By participating in the Program, participants agree to do so in accordance with our privacy policy, which safeguards personal information shared during the referral process.

    8. Liability

    • Participants in the Program agree to release and hold harmless our company, its directors, employees, and agents from any liability for any injury, loss, or damage of any kind resulting from or related to the Program.

    9. Contact Us

    For any questions or concerns regarding the Program, please contact info@goldcoastcleans.com.au

  • Our team always take extra time and care whilst servicing your home. If there is a breakage or loss during your cleaning, notification of such an event must be made to Gold Coast Cleans within 48 hours of service, by email or phone, provide us with a photo and estimate of the damages. Once we receive the notification, we will try our best to repair or replace the broken, damaged or lost item.

    Gold Coast Cleans reserves the right to contract suitable professionals to repair damages, and will make payment arrangements directly with its contractors to settle any damage repair.

    Gold Coast Cleans is not responsible for breakage due to normal wear and tear, deterioration cause by age, or damage caused by improper assembly, construction, or mounting of an item. Please inform us immediately if any items in your home require this type of attention.

  • This is usually only an issue in CBD areas where parking is a challenge. We do require a place to park close to your front door so your cleaning is uninterrupted.

    At any time where cleaners have no choice but to use paid parking the cost will be added onto your final invoice. Permission will not be sought due to the time sensitive nature of the service.

    Otherwise, we reserve the right to cancel/reschedule service if no parking is available.

  • We reserve the right to refuse/cancel service for any reason. Reasons may include:

    a) Professionals feeling threatened, unsafe, or uncomfortable for any reason.

    b) Where it is inappropriate or where professionals are subject to inappropriate circumstances.

    c) Professionals not able to complete request within maximum time limit set.

    d) Condition of property is not as described by client.

    e) Job requested is not as described by client.

    Professionals may undertake to complete our service but refuse to service certain rooms or areas where the same circumstances apply.

    Gold Coast Cleans is under no obligation to inform clients when a refusal of service has been invoked. However, will endeavour to inform clients where possible.

  • Human and animal urine or faeces, medical syringes, mucous, vomit, blood and or excess and large mould affected areas/mould spores all fall into the categories of biological hazards and blood-borne pathogens. A biohazard is organic matter that poses a danger to humans.

    Our cleaners have been instructed to avoid potential biological hazards and blood-borne pathogens beyond what is part of our general service.

    Gold Coast Cleans reserves the right to determine certain human fluids to be considered bio-hazards under this policy.

    Where the cleaner feels unsafe we reserve the right to cancel the service.

  • Please ensure that the cleaning professional have full accessibility to your home during the service. This includes having running water, electricity and ability to complete their job without interruptions from other service providers. Any pets or minors should be monitored to ensure they are not interrupting the cleaning.

    A $50 fee may be applied in the event that the cleaning professional arrives and is unable to complete their cleaning due to any kind of interruption. This fee is in place to cover expenses they incur for lost travel time and fuel.

  • We reserve the right to cancel/reschedule any services in the event where our professionals feel unsafe to enter due to unsecured pets. We require that any pets are secured at all times during cleanings. Our teams are instructed not to enter a property if they believe that an pet could be a potential threat. Please keep in mind that pets may behave differently is a family member is not around.

    A $50 fee may be assessed in the event where the cleaners cannot enter the property due to unsecured pets.

  • Our offices are closed during QLD Public Holidays. However, most of our cleaning team will continue to be cleaning. If your cleaner is taking time off, we will contact you before your service to reschedule your cleaning. If you have a scheduled cleaning during public holidays and run into any issues or require support, we ask that you email us or leave us a voicemail, and we’ll get back to you during the next business day.

    Our offices and cleaners are closed during the following public holidays: New Year’s Day, Australia Day, Good Friday & Easter Monday, Anzac Day, Labour Day, Christmas Day and Boxing Day.

  • We reserve the right to cancel or reschedule jobs in the event of severe weather. We may determine that it is not safe to travel or perform work during this time, therefore, we may need to cancel or reschedule your service.

    We are not liable for any outcome in this event.

    We reserve the right to cancel/reschedule any services in the event of any unpredictable events. Such events may include: car accidents, traffic blocks, health & family emergencies. These events are uncontrollable and may lead to us cancelling or rescheduling your service.

    We are not liable for any outcome in this event.

  • At Gold Coast Cleans, we stand behind the quality of our cleaning services and are committed to ensuring your utmost satisfaction. Our Satisfaction Guarantee is a testament to our dedication to providing exceptional service. If, for any reason, you are not completely satisfied with the cleanliness of your space after our cleaning service, we have the following terms in place:

    Re-service Policy:

    In the unlikely event that you are not entirely satisfied with the results of our cleaning service, please inform us within 24hrs of the service date. We will gladly schedule a follow-up visit to address any specific concerns to meet your expectations at no additional cost.

    Refund Policy:

    If, after the re-service, you are still not content with the cleaning results, we offer a full refund of the original service cost. This refund will be processed promptly, and we will strive to address any concerns you may have.

    Exclusions:

    While we are committed to your satisfaction, our Satisfaction Guarantee does not cover the following situations:

    Unreasonable or Malicious Claims:

    We reserve the right to deny re-service or refund requests in cases where it is evident that the claim is made in bad faith or with the intention of obtaining a free service. Our team maintains the right to assess and determine the validity of any claims.

    Postponement of Maintenance Cleaning:

    Our Satisfaction Guarantee is designed to address specific concerns related to the cleanliness of your space after our service. It does not cover areas that may require additional attention due to neglect or lack of regular maintenance.

    Interference with Our Cleaning Process:

    If our cleaning professionals encounter interference or obstruction during the cleaning service that hinders them from delivering the expected results, the Satisfaction Guarantee may not apply.

    Contacting Us:

    To avail of our Satisfaction Guarantee, please contact us through one of the following channels:

    Phone: 0432 563 876

    Email: info@goldcoastcleans.com.au

    We appreciate your trust in Gold Coast Cleans.

  • Terms and Conditions for E-Gift Cards & Vouchers

    1. Redemption:

    E-Gift Cards & Vouchers ("Gift Cards") are redeemable toward any cleaning services offered by Gold Coast Cleans at the time of redemption. The services available for redemption may change at any time.

    2. Expiry:

    E-Gift Cards & Vouchers are valid for 12 months from the date of issue. After the expiry date, unused E-Gift Cards & Vouchers cannot be redeemed and the balance will not be refunded.

    3. Non-Refundable:

    E-Gift Cards & Vouchers are non-refundable and cannot be exchanged for cash in part or in whole. No refunds will be issued for any remaining balance on the card.

    4. Not Redeemable for Cash:

    E-Gift Cards & Vouchers cannot be redeemed for cash or returned for a cash refund, except to the extent required by applicable law.

    5. Transferability:

    E-Gift Cards & Vouchers are transferable. They may be purchased as a gift and given to others. However, they cannot be resold or exchanged commercially. Such actions may invalidate the E-Gift Cards & Vouchers

    6. Lost or Stolen Cards:

    Gold Coast Cleans is not responsible for lost or stolen E-Gift Cards & Vouchers. Lost or stolen cards will not be replaced. We recommend treating E-Gift Cards & Vouchers like cash.

    7. Cancellation of Services Booked with Gift Cards:

    If a service booked using a E-Gift Cards & Vouchers is canceled in accordance with Gold Coast Cleans' cancellation policy, the value of the cancellation fee will be deducted from the remaining balance of the E-Gift Cards & Vouchers.

    8. Balance:

    The balance of a E-Gift Cards & Vouchers can be checked by contacting customer service at Gold Coast Cleans. Any remaining balance on the E-Gift Cards & Vouchers after purchase can be used for future services until the E-Gift Cards & Vouchers expires.

    9. Multiple Gift Cards:

    More than one E-Gift Cards & Vouchers can be used towards a purchase at the checkout.

    10. Amendments to Terms and Conditions:

    Gold Coast Cleans reserves the right to amend these terms and conditions without prior notice. Changes will apply to any E-Gift Cards & Vouchers that are issued following the posting of such changes.

    11. Compliance with laws:

    By purchasing or using an E-Gift Cards & Vouchers, you are certifying and representing to Gold Coast Cleans that the activities in connection with which the E-Gift Cards & Vouchers will be used will comply with these terms and conditions and all applicable laws, rules, and regulations, and that the E-Gift Cards & Vouchers will not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful to consumers or Gold Coast Cleans.

  • When booking our services, we reserve the right to take ‘before and after’ images or images in general and video recordings of our work for quality control and promotional purposes. Images for promotional purposes are covered under the Social Media Protocol outlined below.

    Your privacy and confidentiality are of utmost importance to us. We will never disclose your address, name, or any personal details in any of the images or videos taken.

    The images and videos captured are primarily for internal use, allowing us to maintain the highest standards of service and improve our cleaning processes. On rare occasions, we may use these visuals for public advertising, showcasing the exceptional outcomes we deliver.


    Social Media Content Protocol

    In line with our Social Media Content Protocol, Gold Coast Cleans may capture images and video recordings of our work at your property for promotional purposes. We prioritize your privacy and confidentiality, ensuring that no personal details, such as your name or address, are disclosed in any visuals.

    For promotional activities, any content featuring your property will be handled as follows, per our protocol:

    • Advance Notification: Our social media team will inform you before any content is used publicly.

    • Content Review: You will receive the images or videos for approval, detailing their intended use.

    • Objection Period: You have 48 hours to review and, if necessary, object to the use of specific visuals.

    • Client Preferences: We respect your decision; any objected content will be withdrawn and deleted upon request.

    Please direct any concerns or objections to our promotional content use at info@goldcoastclean.com.au

  • By submitting a quote request, you acknowledge and agree that you may receive marketing materials from Gold Coast Cleans. Your information may be used to provide you with tailored promotions, updates, and offers related to our services. You can opt out of receiving these communications at any time.

Website Terms & Conditions

These terms and conditions apply to the use of this website, any App or application or similar format and any program which We may develop and use from time to time (Website). By using this Website you warrant that you have had sufficient opportunity to access these Terms and Conditions, and agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, then you should leave this Website.


  1. Definitions

ACL means the Australian Consumer Law as contained in the Competition and Consumer Act 2010 (Cth).

Company means one or more of Gold Coast Cleans ABN: 58 816 068 762

Consequential Loss includes, without limitation, one or more of:

(a) loss of profits
(b) loss of revenue
(c) loss of data
(d) lost production
(e) loss of business
(f) loss of the benefit of any contract or other agreement or arrangement
(g) losses which do not arise naturally from a breach of contract in the usual course
(h) death or personal injury
(i) damage to health
(j) damage to reputation and
(k) legal costs.

Linked websites has the meaning given to that term in clause 4 of these terms and conditions.

Related Body Corporate has the meaning given in the Corporations Act 2001 (Cth).

Services are any products or Services provided, supplied, advertised for sale or promoted by Us.

We, Us and Our are references to the Company, and (where appropriate) any Related Bodies Corporate of the Company, and each of them severally.

Website means the Company’s website or one of their respective websites including www.gccleans.com or such other websites as the Company shall maintain from time to time.

You and Your are references to either a user of the Website, a subscriber, supplier, customer or a client, as applicable in the relevant circumstances.

2. Reliance upon and use of information

(a) Except as required by law, We do not assume any duty of care in relation to a Website, or any information or material accessible from it. In many cases, information which is accessible from the Website may be placed by third parties. We are unable to warrant the accuracy of any such content provided by third parties including on any blogs, social medial pages or similar formats which we may maintain from time to time.

(b) All information provided by Us on the Website, or in respect of any products or Services is provided by Us as general information and is not in the nature of advice. You should make your own independent inquiries and assessments with respect to any products or Services which are available or which are to be offered as well as any information you obtain from this Website.

(c) No statement which is made on this Website is an endorsement by Us of any third party products or Services which are offered on the Website, unless otherwise specifically indicated by Us, or where required by law AND you acknowledge that We do not and are unlikely to be in a position to have verified the accuracy of statements provided to Us (including in relation to products and Services) by 3rd parties.

(d) We do not make any representations or warranties with respect to this Website, including, without limitation:

(i) that any information on the Website is adequate, reliable, up-to-date, accurate, complete or suitable for any particular purpose;
(ii) that your access to the Website will be uninterrupted or timely;
(iii) with respect to non-infringement of any third party intellectual property rights.

(e) Unless We have been negligent, or unless otherwise required by law, We are not liable for any direct loss, indirect loss or Consequential Loss resulting from any action taken or reliance made by you on any information, content or material on the Website, or your use of the Website.

(f) Your use of any materials or information provided on the Website, is entirely at your own risk. Unless otherwise set out in these Website terms and conditions or unless otherwise required by law, We assume no duty of care to you with respect to the Website.

3. Intellectual Property

(a) Copyright in the Website (including text, graphics, photographs, logos, icons, sound recordings and software) is owned or licensed by Us. Material in relation to the sale or provision of products and Services may also be subject to the copyright of other parties. Subject to the exceptions prescribed under the Copyright Act 1968 (Cth) and similar legislation which may apply in your jurisdiction, and except as expressly authorised by these Website terms and conditions, you must not:

(i) adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of the Website or any material downloaded from the Website; or
(ii) commercialise any information obtained from any part of the Website.

(b) The trade marks and logos appearing on our Website, and which are used on or in relation to Our products or Services, are Our property or the property of others which We are authorised to use (Our trade marks).
(c) You must not use any of Our trade marks without Our written permission.
(d) Without limitation, you agree that you will not use any of Our trade marks:

(i) in or as the whole or part of your own trade marks;
(ii) on any other website or in any marketing or promotional materials; or
(iii) in connection with any activities, products or Services that are not Ours.

(e) Copyright and other intellectual property rights in some of the Website content may be owned by and will remain the sole property of third party content providers. You must not do anything that infringes either Our own or any third party intellectual property rights.

4. Linked Websites

(a) This Website may contain links to third party websites (“Linked Websites”). The content of Linked Websites may not be current or be maintained. We are not responsible for the content or privacy practices of any Linked Websites and do not control or guarantee the accuracy, relevance, timeliness or completeness of information on any Linked Websites.

(b) We do not make any representations or warranties that any information on Linked Websites is reliable, up-to-date, accurate, complete or suitable for any particular purpose or that your access to Linked Websites will be uninterrupted, timely or secure.

(c) We do not make any representations or warranties with respect to Linked Websites being free from computer viruses, or non-infringement of third party intellectual property rights subsisting in any content or material posted on Linked Websites. Links to particular sites are not to be construed as a representation of Our sponsorship, endorsement or affiliation, approval or recommendation by Us of the owners or operators of those Linked Websites, or of any information, graphics, materials, products or Services referred to or contained on Linked Websites.

You may choose whether to follow a link to a third party site and may be required to accept the terms of use and/or privacy terms of the third party site. The content of the third party site and any such terms are matters beyond Our control and you must use your own judgment in deciding whether to follow a link to any third party site.

5. No offer of Services

Unless otherwise agreed in writing, the provision of information on this Website regarding any of Our Services is for advertising or promotional purposes only, and does not constitute an offer to provide any Services or to enter into any agreements, arrangements, contract or understanding.

6. No offer of securities

No material or information accessible on this Website constitutes an offering of securities in any jurisdiction.

7. Variation

You acknowledge that We work in a dynamic business environment and that it may be necessary for Us to vary these Website terms and conditions at any time without providing you with notice. You acknowledge that changes will be effective immediately upon publication on the Website and in relation to any transactions which you might enter into following that time. If you do not accept the revised terms and conditions, then you should leave or cease to access the Website.

8. Privacy Policy

We undertake to:

  • deal with any of your personal information We collect as a consequence of your use of the Website in accordance with Our privacy policy; and
    (b) otherwise to comply with the terms of Our privacy policy which is available on our Website.

You acknowledge having reviewed and accepted the terms of that policy through your ongoing use of Our Website.

9. Security of information

(a) Whilst We strive to protect your information, We do not warrant and cannot ensure the security of any information which you transmit to Us, or that this Website is virus free.

(b) Any information which you upload in accordance with these terms or transmit to Us is uploaded or transmitted at your own risk.

(c) You warrant the accuracy of any information which you ask Us to or which We allow you to upload to this Website and you indemnify Us against any claims (including for Consequential Loss) which We may suffer as a result of your conduct.

10 Disclaimer

(a) Subject to law, including any liability We may have under the ACL which cannot be excluded, We do not accept responsibility for any direct loss, indirect loss, Consequential Loss or damage, however caused, which you may directly or indirectly suffer in connection with:

(i) your use of this Website;
(ii) any Linked websites;
(iii) your use or reliance on information or materials contained on or accessed through this Website; or
(iv) any of Our products or Services – which will be subject to Our separate terms and conditions relating to the provision of those products or Services.

(b) Subject to sub clauses 10(c) and (d), to the extent that We are unable to exclude liability for any loss or damage or liability you may incur or suffer, our maximum cumulative liability is limited to $100 provided that any claim is notified to us in writing within 12 months of the circumstances giving rise to the claim occurring.

(c) With the exception of any applicable consumer guarantees under the ACL, any condition or warranty which could otherwise be implied in connection with Our products or Services, or the Website, is excluded.

(d) Subject to any liability We may have under the ACL which cannot be excluded, where any of Our Services are NOT acquired for personal, domestic or household use or consumption, any liability We may have for any direct loss, indirect loss, Consequential Loss or other damage is limited to:

(i) the replacement of the relevant products or Services, or the supply of equivalent products or Services; or

(ii) the payment of the cost of replacing the relevant products or Services, or of acquiring equivalent products or Services.

(e) Nothing in these Website terms and conditions excludes any guarantees or liability arising under the ACL, or any other statute or law, if and to the extent that liability cannot be lawfully excluded.

11. System security

(a) You must not, and you must not permit any other person to:

(i) violate or attempt to violate any aspect of the security of the Website;

(ii) modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of the Website, or any software used on the Website;

iii) use any device, software or process to interfere with the proper working of or access to our Website by others;

iv) otherwise monitor, modify copy or extract the content of the Website or any data contained within or accessible from our Website.

(b) You understand that any such violation is unlawful in many jurisdictions and that contravention of law may result in criminal prosecution. Examples of violations include:

(i) accessing data unlawfully or without consent;
(ii) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;
(iii) attempting to interfere with service to any user, host or network, including without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”;
(iv) forging any header information in any e-mail or newsgroup posting.

(v) scraping or repeatedly calling Our website services to garner information or data in bulk

(c) You will indemnify Us (including any related entities) in relation to any liability incurred and for any damage, cost or expense, whether direct or indirect, caused by your breach of these terms, including this clause.

12. Restricting Access

We reserve the right to exclude and deny any person access to Our Website and our Services, at any time in our sole discretion.

13. Competitors

If you are in the business of providing similar Services for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are not permitted to reproduce any information or content which is published on Our Website, in any form whatsoever.

If you breach this provision, We will hold you fully responsible for any loss that We may sustain and hold you accountable for all profits that you might make from such a breach, including any claim arising from your breach of the rights of any third party.

14. Cookies and data

(a) Our Website uses “cookies” as a fundamental interaction with you internet browser. Cookies enable Us to provide you with superior, customer-oriented service. A “cookie” is a small text file placed on your computer by our web server. A cookie can later be retrieved by our website servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. Cookies do not alter the operation of your computer or mobile device in any way.

(b) We use cookies on Our Website for various purposes, including where you access specific content on our Website or related sites. Therefore, if you wish to make full use of Our Website, it is recommended that you accept cookies. Cookies may also be used to collect and use information for a range of purposes, including; to maintain and improve the operation of Our Website, to track user preferences and product requirements and improve advertising relevance. We may also have an arrangement with third parties who may use Our cookies to improve our advertising relevance to you on their sites.

(c) Third party sites such as social media sites may also use cookies. You should refer to their respective terms of use and privacy policies for details.

(d) Our Cookies and Data Policy is available on Our Websites and you acknowledge having reviewed and accepted the terms of that policy through the ongoing use of Our Website.

15. Social Media

Where We provide or host social media pages or where you refer to Us on social media and reference any matters identified on our Website, the following previsions shall apply:

(a) You are fully responsible for the social media site content you submit. We shall not be liable in any way for such social media site content to the full extent permitted by law and shall not be deemed or considered to in any way authorise, endorse, approve or support any material submitted by you or any other social media site user. We may screen and/or remove and/or request that the third party operator of any social media site or website remove any social media site content without notice for any reason whatsoever.

b) You agree that:

(i) you will not submit any social media site content that is unlawful, fraudulent, or which may breach any intellectual property rights, privacy, publicity or other right, or is unreasonably commercial (for example, a ‘guerrilla marketing’ attempt), defamatory, obscene, profane, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children, misleading or deceptive, or otherwise unsuitable for publication.

(ii) you will obtain prior consent to the submission of your content from all persons who appear in (for example, in photographs) or have any rights in relation to any content;

(iii) your content will be your own original work;

(iv) your content shall not contain viruses or cause injury or harm to any person, entity or device;

(v) you will comply with all applicable laws and regulations, including without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer, mobile communications device or any other communication systems; and

(vi) you agree to indemnify Us for any loss, damage or expense, whether direct or indirect (and including consequential loss) We and/or any of our related entities may suffer in relation to any breach of the above terms.

16. General

(a) If any of these Website terms and conditions are illegal, void or unenforceable in a jurisdiction, they will, as to that jurisdiction, be ineffective to the extent of the illegality, voidability or unenforceability and to the extent possible may be severed, without invalidating the remaining terms and conditions, or affecting the validity or enforceability of that provision in another jurisdiction.

(b) If We waive any rights available to us under these Website terms and conditions on one occasion, this does not mean that those rights will automatically be waived on another occasion.

17. Governing Law

(a) The Website is operated from Australia. We make no representation that the content and materials on the Website are appropriate for use in other locations.

(b) These terms and conditions and your use of the Website are governed by the laws in force in Queensland, Australia. By using the Website, you agree to submit to the jurisdiction of the courts of Queensland, Australia.

18. These Website terms may be varied where We provide notice of change to the Website. You agree that you will regularly review the Website to ensure that you are aware of any change to the Website terms and acknowledge that you will be bound by the revised Website terms on receipt of notice of such change.